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Discussion Starter #1
This post is intended on informing the members of this web site of the type of business practices of Bike Decals Inc aka http://sportbikedecals.com/

Web site Mod and Admins please sticky this post and/or add to your “DO NOT ORDER FORM” list.

(Long Post, Please Forgive Me)

Here is the deals is, I ordered $95.58 worth of decals from them for my 600RR and still have not received my order.

Here is what happened: On March 1st I orders the decals and I received a preorder confirmation email. On the 3rd I received an email stating my order had been confirmed and they withdrew the funds from my account. On the 10th I started to wonder why I hadn’t received an email stating my order had been shipped, so I send them an email asking for the status of my order. I waited five days, no reply to that email, by this time it was the 15th and according to their shipping ordering policy I should have my order no later than 14 days after the order was placed. Once again I sent them an email asking for my order’s status, but this time I was right to the point and quoted their shipping policy. Later that night I received this email:

Hello. Repsol decals on back order.
We got them today.
Your order will go out by Wednesday
Thank you
Sorry for the delay.
Steve
I was a little pissed that they didn’t inform me about the back order before withdrawing the funds from my card, but hell I though my order was on it’s way to me. Well eight days went by and on package. Once again I sent them an email, here is the email I sent:

It has been one week (7 days) since you stated my order was shipping out on Wednesday March 17th 2004. I have not received my order and I can not see it taking more than seven days to get a package from Florida to Maryland. If I do not have my order at my home by Monday March 29th, 2004 I expect a full refund ($95.58) no later than noon on Monday March 29th, 2004.

I do apologize for this email if my order did ship out on Wednesday March 17th 2004.

Thank You,
Kevin
And here is their reply:

Sorry again.
You will have it before Monday.
Thank you
Steve
Well the Monday (March 29th) has come and gone and still my order has not been delivered to me. Last night I sent out this email:

It is 7:30 PM on Monday March 29th, 2004, I have not received my order and/or I have not received a refund for my order in the amount of $95.58. If I am not refunded the full amount for this order by 4:00 PM tomorrow (Tuesday March 30th, 2004) I will be forced to contact Free Merchant.com, the Better Business Bureau, and seek legal counsel.

Kevin
As of now (4:30 PM on March 30th) My order has not been delivered and I have not received a refund for my order. Looks like I’m taking a trip to Tampa to sue these ass-holes, o-well the wife has been wanting to go on a trip.

DO NOT ORDER FROM THESE GUYS!!!
This post is intended on informing the members of this web site of the type of business practices of Bike Decals Inc aka http://sportbikedecals.com/

Web site Mod and Admins please sticky this post and/or add to your “DO NOT ORDER FORM” list.

Thank You
 

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sorry to hear you had a negative experience with them. :dunno:
Kneeslider1 said:
Looks like I’m taking a trip to Tampa to sue these ass-holes, o-well the wife has been wanting to go on a trip.
have a safe trip. :hello:
 

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did you charge with a credit card??? if you did, call the 800 number on the back, and tell them your story, you will get your $$$ back ive done it a bunch of tiomes,,, hell i got a full refund on a pager and 6 months of service because the service was shitty, and i used that Mfer...
 

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no prob, let us know how it went!!! i ve never had a problem getting $$$ back when i go through my credit card company... NEVER... just some legwork, tell a few people, fill out a form send it in... but nowhere near small claims court...
 

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blank is right on. Technically, though, you need to report the incident before 30 days; that's a legal setting, not a courtesy period. And, technically, its fraudulent for any entity to charge your credit card without delivering the material, or having shipped the material (the exceptions to that rule are car down payments and hotels).

So, right now they're in breach of their Visa/Mastercard agreement, assuming you did it that way. And, they're in legal trouble because of the fraud that was committed.

Why do I know these things? Because I'm the Ecommerce specialist where I work, and have been for quite some time (think years).

Your credit card company will set you up, and you might consider these additional measures:
1) Report to Better Business Bureau
2) Report to your state attorney general
3) Report to their state attorney general
4) Posting, as you have, on as many Bulletin Boards as you can find.

EDIT: I nearly forgot to mention that if you're special ordering, the dealer can require a deposit on the product, but must have evidence the product was ordered by them before the charge was made to your account. And they must honor, in full, any request for refund in the case of backorders. Can't tell if you fall into any of these categories.
 

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You should send them an email with the link to this post and see what they have to say about hitting your card before shipping. That's totally illegal.
 

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agreed w/ above. At a minimum, simply contest the charge on your card...they will go after them.

The extra stuff noted above is to help/warn future "victims".

shoe
 

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It is not illegal to take payment via credit card as a deposit. I do it all the time to make sure people don't back out of special order stuff (ie--change mind after I make product).

Calling your credit card is the thing to do.
 

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Discussion Starter #11
Here is the email I got from them today.

Hello.Your CC was Refunded the full amount of $95.58
Thank you for your bussines and sorry it did not work
out.USPS lost your packedge..If you get it please keep
it.
Thank you.
Bike Decals inc.
I think the whole "UPS lost your packedge" thing is bull shit, they never provided me with tracking info.

I will have to call the bank tomorrow to see if they refunded me.

I did report them the BBB last night. Also I have been chatting with others on the web that have been fucked by Bike Decals Inc and they too will be reporting them to the BBB.
 

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It said USPS. US Postal Service. They're bad news on packages. Delivery time is never consistant and condition on arrival is a crapshoot. Tried them several times with work. Never again. I had packages take over two weeks from Pittsburgh to Kansas. No opinion on the rest, just watch packages and the post office. UPS, on the other hand, one lost package in twenty years of daily shipments. Reliable service, fair price.
 

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Discussion Starter #13
Thanks for the replies guys. :)

Here is a PM they sent me on SBN and an update.

sportbikedecals said:
Date: MAR-31-04 09:37:20 Status: Completed Reason:
Credit
Merchant Txn ID: c100000012282027 Amount:$95.58
Batch ID: 1079214

Call your bank tomorrow and give them this info.
And please stop crying like a baby be a man.
You have a problem with the man ,take it to the man.
What you doing here is Slander.
You got my number.
I just got off the phone with my bank an still no refund. My bank stated if the refund was truly posted it would be in my account by now.

Slander? No just posting the facts my boy.

You'll be hearing from my lawyer soon. :D
 

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Discussion Starter #14

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Discussion Starter #15

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Just like the story of the bike dealer in Texas that screwed that guy who bought the SV650... It amazes me that these guys are able to stay in business, let alone show any success/profit in their venture. :loser: I feel sorry for those that have been the victim of poor business practice(s), but I'm greatful for those who have chosen to share their experience(s) with myself and the rest of the community. Thanks! :thumbs2:

On the flipside, it would be nice to see posts about positive experiences customers have had with motorcycle-related companies. :thumbs2: In fact, I'm gonna start a thread about that topic:http://sbw.sportbikes.com/showthread.php?threadid=44565
 
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