I hate using forums this way, but it's my only recourse.
My husband has a Cortech Tri-bag tank bag set up. I wanted to use his little tank bag on my bike as he rarely used both at once. I did my research, got some price quotes and found that Sport Tour LTD out of Sharonville, OH had the best deal. I called them and they were super nice on the phone, they had the items in stock, took my order for a magnetic base kit and clear-vu map pocket and assured me I would have my products ASAP.
That was July 09, 2007.
August 02, 2007, I emailed the customer service department for an update on my order. Up until then, I had not received any information regarding the status of my order. Not an email, phone call or nothing.
August 06, 2007, I call and leave a message for Andy (customer service rep with his head up his ass) and want a status of my order.
August 06, 2007, I received an blunt email from Andy at Sport Tour stating that my order had been shipped out 2 weeks prior.
August 07, 2007 I requested more information. Copy of my email: "I have not received the package yet. There must be some type of tracking information. Even if it's internal from within your company. I need as much information as you can give me. Address you shipped to, cost of shipping, a copy of the invoice &/or shipping statement, exact date it was shipped, address shipped from. Anything & everything. I can't accept that I have had limited contact with Sport Tour and when I want to cancel, all of a sudden you guys have shipped the items. I was really excited to get this product from you, when I contacted Sport Tour (7/9/07), it seemed like the items where in stock and I would be getting them soon. I am just disappointed. I hope you & Sport Tour will help me as much as possible. Please let me know ASAP. Call me if you need to. Provide all my contact information.
August 08, 2007 I received this reply: "It went out via postal service, it would be like trying to track a letter, there is no number issued therefore no tracking number, just a postage stamp. I think I might have found the problem though, looks like the PO Box that I have is incorrect. This is what I have written down on the order: ((Not my address, P.O Box that doesn't exist and to a state I do not live in) Yet he offers this dumb-ass advice)
Check with your local postal office, its probably just sitting there since they didn't have the correct number.
August 09, 2007 I responded: "Andy, I called the Post Office today. Being that our Post Office does not have a PO Box xxxx, if they would have received a package for that PO Box, they would have immediately returned it to sender. The United States Postal Service does not hold mail (packages, letters or anything else) to addresses that do not exist, regardless of the addressee. Letters don't just sit there waiting for someone to check on them. In speaking with the person delivering mail, she does not have any recollection of having a package showing up, that did not belong, and had to be returned to sender. Being that this would be an unusual occurrence, they would have remembered. Regardless, I will not be receiving the package you sent. You should check your delivery department, they should be receiving the package soon if they sent it when you said they did. I really don't know how you got my address wrong. The address city, state and zip code don't even match. I am in Colorado not California. I am sure you can tell that I am just a little frustrated with this whole process. I am requesting that you resend the items immediately. Let me know when they ship. Call me if you have ANY questions.
P.O. Box xxx
City, Colorado xxxxx"
August 15, 2007 I contacted Sport Tour Customer Service for an update. Because they hadn't contacted me, even though I repeatedly ask them to do so.
August 15, 2007 I received this reply: "Nothing has come back to us via postal service since the last time we talked. Looks as though it might have gotten lost. I apologize for the delay, but I'm not sure on what to do next. I will call the Post Office today and see what we can do about our package and maybe try and file a claim on lost goods.
August 15, 2007 I responded:
"Andy, Regardless of the status of that shipment, you should send me a map pocket and magnetic base ASAP. I should not have to wait for your mistake. As a customer service representative, I'm sure you can understand that I am getting very frustrated with this situation. This is obviously your company's fault with sending it to the wrong address. I expect you to make it right, since I've already paid for these items. The claim situation is your problem not mine. I should not have to wait for you to get reimbursed for your own mistake. I can't help but wonder if this is the way you have handled other situations like this, or am I the first? I should expect to receive the items I paid for in a timely manner. I truly hope you can file a claim with the post office and you are reimbursed, but I should not have to wait for you to go through that process. If they are lost and you can not get reimbursed, that is your loss, not mine. You shipped it to the wrong address! PLEASE send me the items I ordered ASAP. Let me know when, where & how they ship. We are going on two months now.
P.O. Box xxx
City, CO xxxxx
August 20, 2007 I called Andy at Sport Tour and was informed that the items had been re-ordered and would be shipped on August 22, 2007.
I have not received ANY contact from Sport Tour since then. To this day, no products, no phone calls and no inclination that they want to fix this.
I still have not received the items or a status of the items or even if they are considering a refund. I know my order is less than $100, but I work hard for my $100, I did my research, I found what I thought was a reputable company, placed my order and paid for it. They have my money!
I would not be taking this action if I was treated fairly and if this company had been taking ANY action to remedy the situation, but I have always had to initiate the process and as you can tell from their reply, they do not take me seriously.
I have been treated as if this is my problem not theirs. I have filed a complaint with the Southern Ohio Better Business Bureau.
I just had to warn you all, DO NOT BUY ANYTHING, EVER, FROM SPORT TOUR LTD!
SPORT TOUR LTD SUCKS ASS!