Well, I just returned home from an interesting day. I dropped my 1999 Ford Mustang GT off at a dealership here in St. Louis to get new brakes, new tires, powersteering fluid flush, and an oil change. Well, about an hour later, I recieved a call from them saying that, and I quote, "sir, the oil pan bolt on your car is stripped, we can't get it out, and the only way to remove the oil pan would be to remove your engine. The price of that will be $1,900.00
" As you can imagine, my jaw hit the floor!!
I told them that I was not leaking oil before I dropped my car off to them, so why in the hell am I leaking oil now. Again, I was not having any problems before I dropped my car off, so do you think it is possible that your mechanic stripped the bolt when trying to take it off? Thier reply was, "sir, we noticed that the bolt on the oil pan is not factory, and Valvoline must have put it on there" Anyway, they said there is nothing they could do unless I authorize them to remove the engine, replace the oil pan, and reinstall the engine. F)UCK THAT!!!!! I called Valvoline and the manager was very cool. He came up to the dealership to see what was going on. He whispered to me, "these guys are full of shit", and said that he would take the car back to his shop and see what he could do. Well, I was very pissed off, and I said, "whatever, all I know is that I am not paying for anything" He said he completely understands, apologized for the person who put the wrong bolt in, and said he would see what he could do. He said that if he could not get the bolt out, he would rent me a car, and pay for ALL expenses associated with repairing the oil pan.
As soon as we arrived at his Valvoline store, he went to work on the bolt. I swear, it took him all of 2 minutes to get the stripped bolt off. He replaced the bolt with the proper sized bolt, AND gave me a free oil change.
Now, I understand that Ford did not put the wrong sized oil pan bolt in my Mustang, but they did not even try to find other solutions to remedy the problem. In so many words they just said, "$2,000.00, take it or leave it." Maybe it's just me, but if businesses truely cared about it's customers, they would try to at least work with the customer to find the best possible solution to any problems. But, that would only happen in a perfect world. Businesses really are concerned about making money only. Don't get me wrong, there is nothing wrong with that. But, how much money will they realistically make if customers stop patronizing their business? I know I am only a small "pea" when compared to the amount of customers they serve, but I GUARANTEE I will NEVER set foot in their dealership again!!!!! I would rather eat cat shit with a knitting needle
So, again, FORD sucks! I should have known what to expect after my power steering stopped working two days after I bought that damn car.