Bad Luck W/ Extreme Graphics
I recently ordered some parts from SBW advertiser Extreme Graphics. However I was very unsatisfied with thier parts. Mine may be an isolated incident, but I feel better warning the rest of you. Below is a letter I e-mailed to the owner and manager. It details my problems.
I am writing you, to make a complaint about my recent order, and the products received. I ordered an unpainted rear undertail and hugger for my 1999 Superhawk VTR 1000. I received my parts on 10/24, and to be honest I was quite disappointed. When the box arrived, I noticed that one corner of the box was slightly damaged, and I realize that this is completely beyond your control. However, I was very disappointed when I opened the box and saw that both pieces (undertail & hugger) were placed in the same box, with no sort of packing materials to seperate and protect them. Each piece was in it's own plastic bag, and simply placed loose in the box. So, the undertail had several scratches that actually cut small grooves into the fiberglass, caused by the edge of the chain guard on the hugger rubbing against it. The hugger also arrived with part of it cracked and broken. I feel that if more care had been taken in the packaging of these items, this probably would not have happened.
My other problem is with the quality of the workmanship of the hugger. Besides arriving broken, I feel the hugger arrived in poor condition. On the top part of the hugger, there are clearly visible ripples or run marks, aproximately 4-5 inces long and about 4 inches wide. They almost resemble paint drip runs. But, since the product was shipped unpainted I am not sure what it is. Runs in the gelcoat or other surface coat? In my opinion this is poor quality control.
I ordered the parts unpainted because I am having my motorcycle custom painted. So I took the damged parts to my painter, and he assures me he can easily repair and fix my problems. I have decided to have him do the repairs, rather than spend the time, money, and effort of returning the parts to you, and waiting for replacements- that may or may not also arrived damaged. As I said, I understand that damge in shipping is beyond your control, but the poor and inadaquate packing, needs to be changed, and there is no excuse for poor workmanship. I ordered my products from you, because you advertised on Sportbikeworld.com ; where I am an active member. However, I cannot in good conscience recommend your products to anyone. However, I do hope that because of my e-mail, you will change your procedures, as to better serve future customers.