Feeling screwed by dealer - Sportbike Forum: Sportbike Motorcycle Forums
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post #1 of 33 (permalink) Old 11-18-2005, 10:51 AM Thread Starter
 
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Feeling screwed by dealer

So I get my bike towed to the dealer for general repairs on Monday. They take it in and on the same day the service manager says that althoug he hasn't closely looked at the bike it's in bad shape and he wants 300 dollars down before he even looks at it.

I was told on the phone that it is a 75 dollar estimate and that I can choose to take the bike without doing the repairs and paying the 75 or just completing all the repairs from the inspection and waiving the 75 estimate fee.

Anyhow I end up putting 300 dollars as a refundable deposit after coming down to the dealer myself and he says they are backed up and wont be able to even look at the bike til Friday...so I patiently wait and call today to be told my the receptionist (in a rude manner mind you) that the Service Department has been closed since thursday and won't open til Monday for "technical training"

I also asked if this was scheduled beforehand or was this some spontaneous act, and the reception notified me it was scheduled beforehand.

I'm feeling pissed because the service department should have notified me that they would undergo training or at least not have told me that friday it will be looked at...

No I have to wait til Monday or LATER apparently to even get my bike looked at....what should I do?
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post #2 of 33 (permalink) Old 11-18-2005, 10:57 AM
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Go pick it up, get ALL of your money back, and tell them to get f*cked.




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post #3 of 33 (permalink) Old 11-18-2005, 11:02 AM
 
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Thats why they call 'em stealerships...

Seriously how bad can you bike be broken? what is it that their 17yr old mechanic can fix that you cant?



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post #4 of 33 (permalink) Old 11-18-2005, 11:08 AM
 
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Steal your bike back tonight, then firebomb the building.
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post #5 of 33 (permalink) Old 11-18-2005, 11:22 AM
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Call another dealership and see about having it moved. Get a name and solid details about what they will and will not do for you.

Don't stay where you are. This is the path of "getting screwed" and it won't stop until you've bled lots of green.

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post #6 of 33 (permalink) Old 11-18-2005, 12:36 PM Thread Starter
 
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Nothing DRASTIC from my understanding that could take so long...

I took it to the dealership because it's dripping oil...which, from what I can tell is probably a gasket/seal that needs replacing.

I also wanted to get my rear brakes adjusted/fixed since they stopped working all of a sudden.

And to give it an inspection for any additional issues with it.

THATS IT.

I spoke to some random manager and he told me they will take care of the matter and that saturday they will look into it..which I don't believe since his job is to reassure me that everything is ok and to calm me down.

Apparently over the course of the week they started "taking care" of the oil leak but again, that just seems like they said that to keep it there.

I'm going to contact anothe dealership in hopes of getting it done somewhere else....
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post #7 of 33 (permalink) Old 11-18-2005, 12:43 PM
 
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Where is it leaking oil from?



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post #8 of 33 (permalink) Old 11-18-2005, 12:59 PM Thread Starter
 
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I honestly have no idea, just when explaining it to friends who have experience with bikes they tell me thats probably it.

I can't fix the bike myself because I don't own tools nor do I have any kind of experience with mechanical repairs.
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post #9 of 33 (permalink) Old 11-18-2005, 05:37 PM
 
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the local honda dealership near my house is actually nice and don't overcharge you. Its actually cheaper to replace your tire there then the local motorcycle shops (by like 20 bucks!). Atleast for my old cbr.

And yes, never go to stealerships. If u do, just buy a new bike. get yourself a bike manual and recruit a friend or two with a pack of beer.
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post #10 of 33 (permalink) Old 11-19-2005, 10:45 AM Thread Starter
 
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The Kawasaki Dealership just contacted me and heres the round up of estimates... I was hoping you guys could tell me how much parts would cost and I can probably get a friend to help me do it.....

The oil leak is coming from 3 different places :

1. Generator Cover
2. Oil Cooler
3. Drain Plug

So he says that the the following need replacement:
generator cover w/ gasket, oil cooler

To fix the oil leak ALONE it's going to cost 897.00

The fork seals are leaking and the oil from the seals have dripped down onto the front brake pads so besides the fork seals the pads need to be replaced as well.

And finally the Cover over the small gear on engine (counter shaft?) is missing...

Other than that just the coolant reservoir with gasket and cap need to be replaced as well.

Total he said estimated it would be 1093.00 that's including labor and parts.

That seems very steep to me so a question, I'm pretty sure my friend(s) can do all this work themselves, im going to make a few phone calls but how much do you think exactly all this work SHOULD cost?

Thanks for the help.
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