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post #1 of 8 (permalink) Old 06-18-2004, 04:37 AM Thread Starter
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Critical backorder?

I recently did a valve job on my bike, but while putting the fragile cylinder head cover bolts back on, broke off two. Immediately I ordered two from my Honda dealer, and its been two weeks, but no bolts. Yesterday they said they put them on "critical backorder".

Now, I've never had much problem with them, and they try pretty hard. But this critical backorder thing sure smells of . Can anyone tell me if such a thing exists in the Honda dealer world?

Theoretically the parts are supposed to be in early next week, which I read to be Tuesday at the latest, but I feel like I'm just being strung along. My plan was to cancel the order and buy used ones, which I could've gotten in four days. So if someone can definitively tell me this b/o thing is indeed crap, I'll cancel today and get the used ones.

In two weeks, I've had to call four times, and received no return calls when promised, which is why I'm beginning to doubt my dealer.

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post #2 of 8 (permalink) Old 06-18-2004, 04:47 AM
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I'd call and cancel the order and get the used ones. When you cancel, tell them that for all of your orders in the future that they are on double-secret probation too.

If you couldn't tell, I think the "critical backorder" thing is a bunch of .

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post #3 of 8 (permalink) Old 06-18-2004, 05:11 AM
 
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Sounds like you could have gone to a machine shop and got them made in a lot less time!!!! They might have to get them from Japan, so maybe critical back order may be something like send them now, not in the planned next month's shipment.
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post #4 of 8 (permalink) Old 06-18-2004, 07:30 AM
 
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Back around '64 or '65 I friend of mine had a 90cc steet Honda only an exhaust valve failed. Numerous orders & dist., came out with the same of something along the line of still on B/O.

Well I use to flat track against said dist., so when in Vancouver, B.C., I had a friendly visit with him & brought up this delay.

He pulled out a file with said orders to Jpn, of the same valve to Jpn. Also in two trips over there he had mentioned this. Finally he was turned over to the head engineer, who was found sipping tea & playing poker with some other top men.

Said head engineer then produced a massive order of the same valve from other distributors in the world It seems that once they put things into operation they cannot hault the production of a series of machinings & such of so many powerplants, JUST to make those few valves.

I believed him for I use to race against him & knew he never lied.
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post #5 of 8 (permalink) Old 06-18-2004, 07:49 AM
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Valve cover bolts for a 20-year old motorcycle? You're fortunate to have a Honda; some other dealers would just snicker. Two weeks doesn't seem outrageous to me. If you don't like it, get used ones.

For info, I had to wait a month for an RC30 air cleaner. IIRC, the order eventually was marked as "critical" even though I wasn't in any hurry.
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post #6 of 8 (permalink) Old 06-18-2004, 08:33 AM Thread Starter
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Thanks for the thoughts guys.

The bolts are not JUST bolts, or I would never have paid the amount I did for these; they include a rubber gasket to prevent oil leakage around the cover, so they are specialty items at the least. Thus, the wait.

And as for coming from Japan, that's certainly possible, but I have asked that specifically and told that wasn't the case. Thus, further, my concern.

Since no one, apparently, knows specifically about this "critical backorder" thing, I'll give them until Tuesday before cancelling the order. In the meantime, I've decided to mail my used source to get the desired price for the bolts, and if its not high, I'll order those just so I KNOW I'll get bolts by next week.

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post #7 of 8 (permalink) Old 06-18-2004, 09:47 AM
 
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When I used to work in the parts department of a auto dealership we would get things on backorder. When we ordered the parts thats all the information we would get and then we would have to call the warehouse and find out what was going on and we couldn't get any better answers from them either. Then we just gave the customer the 1-800 number for customer service and let them deal with since we couldn't get any straight answers. After the customer called and gave them hell then all of a sudden we would magicaly get a part for the customer. The dealerships only get what information that the warehouse gives them and that information usually isn't much. You need to contact there customer service department of Honda to get any decent information.
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post #8 of 8 (permalink) Old 06-18-2004, 11:41 AM
 
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Two or three weeks is not to long for a machine of that age. I am prepared to wait that time or longer for a bike built in the late 90s. Took a month to obtain a plastic side panel for my '97 Yamaha 600r since it was one of the rare black ones. Now blue would have been a piece of cake to even from the m/c breakers or so many have bought R6 bikes & pranged to totalled them within the first week or month.

With Brit irons OFTEN one had to wait two or three months from some items to even longer. You have no idea of how good service/parts is once the Jpn makers set up dealers all over the world. It was like a God Send to m/cists.
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