POLL: What's the biggest problem with most motorcycle dealerships? - Sportbike Forum: Sportbike Motorcycle Forums
View Poll Results: Select each option that best identifies the worst problem(s) at most dealerships.
Poor customer service - Unfriendly/confrontational staff? 35 26.72%
Poor customer service - Inexperienced/Unknowledgeable staff? 47 35.88%
Poor customer service - Not enough staff? 9 6.87%
Poor customer service - Disinterested staff? 40 30.53%
Do you feel like you're trespassing/unwelcomed? 32 24.43%
Is the dealership too cluttered/crowded and hard to navigate? 22 16.79%
Are you not allowed to sit on the bikes? 26 19.85%
Not enough vehicles on the showroom floor? 21 16.03%
Can't find somebody to help you? 16 12.21%
Other? (please explain) 26 19.85%
Multiple Choice Poll. Voters: 131. You may not vote on this poll

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post #1 of 151 (permalink) Old 05-04-2004, 07:37 AM Thread Starter
 
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Question POLL: What's the problem with most motorcycle dealerships?

Please feel free to post your feelings/experiences on this topic.

Last edited by slaintedan; 05-04-2004 at 07:55 AM.
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post #2 of 151 (permalink) Old 05-04-2004, 07:54 AM
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Man, my "one" vote stretched pretty far.

My experiences have mostly been with poor customer service. Mostly the disinterested or unwelcoming ones. I've also run into a few that I felt I knew more about their bikes than they did, and I'm a dumbass. Not very confidence inspiring. This is all of course on the off chance that someone actually comes over to "help" you in the first place.

I also voted "other" because if I sit here and think long enough, I'm sure I can come up with a number of complaints about every dealership I've been in. Almost all go back to customer service though. While a "the customer is always right" attitude would be nice, I'd settle for a "the customer should at least be treated like a human being" one.

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post #3 of 151 (permalink) Old 05-04-2004, 08:54 AM
 
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Of the four local dealerships I've visited, I was treated the best at the Harley-Kawasaki dealer. Granted, while I was browsing through the Harley section, I was ignored. BUT, when I made my way into the room full of Kawi's...I talked to two different guys. One dude, not even a salesman, just a worker, came up and talked to me about all kinds of riding shit.

Worst experience is at the local Honda/Yamaha dealership...small inventory, one salesperson who refuses to move from behind his desk, and a slew of behind-the-counter idiot teenagers who have no idea if they can "order Arai's or Shoei's."

The local Suzuki/Kawasaki dealership wasn't much better most of the times I went in, until this last time when I came in to buy. They had no idea I was buying, but I was approached early in a very friendly way. I also got it delivered free of charge about 30 miles away immediately.

Some dealerships just suck.
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post #4 of 151 (permalink) Old 05-04-2004, 08:59 AM
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I think poor customer service is the main thing. I just don't know which one to vote for.

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post #5 of 151 (permalink) Old 05-04-2004, 09:16 AM
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Haven't had any bad cust service help. They're not as knowledgeable as I would expect, though, especially about aftermarket parts.

I voted "other" because nearly all dealerships in IN lack any stock of quality gear. This is what drove me to shop in Chicago.
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post #6 of 151 (permalink) Old 05-04-2004, 02:12 PM
 
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too expensive on alot of things and they dont like d an d pipes
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post #7 of 151 (permalink) Old 05-04-2004, 02:17 PM
 
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I've only been in 3 dealership's one a hearley shop and the other to where for sportbikes. The harley shop basicaly told be to come back when I was serious about buying a bike that day and had some money with me. The other in medina ohio the sales person I was working with was just a a$$. I told him if he could get me at a monthly payment that I could afford I would by the bike. Well 2 weeks later this shi^t for brains calls be back and I tell him sorry but I just enrolled into my paramedic class so you a little late but I will come back after I'm done with this class. So he told me he put so much hard work into getting me finansed for nothing when he could have been working with people who had money. But the 3rd sportbike shop was very welcoming, I have absolutly no complaints about them, they helped me out every way they could, even feed me. If you guys are ever in ohio in the mansfield area stop by McCunne cycle world.
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post #8 of 151 (permalink) Old 05-04-2004, 08:01 PM Thread Starter
 
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Quote:
Originally posted by AudioSolstice
too expensive on alot of things and they dont like d an d pipes

I should have put that in the poll. How many of you think that the prices in most dealerships are too high?
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post #9 of 151 (permalink) Old 05-04-2004, 09:45 PM
 
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I'm pretty lucky in that I've found an incredible dealer in my area. They treat me like gold even though I'm not a huge $ customer, and they've gone up and above their responsibilities in a variety of situations. Now if only they'd hurry up and ship me my new banjo bolt
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post #10 of 151 (permalink) Old 05-05-2004, 08:38 AM
 
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I think the biggest problem is the salesperson SELLING too much bike to a new rider. You see these kids on liter bikes where an R6 would have been too much for them anyway. It effects the rest of us more than we'd like to think. It cranks up our insurance rates and it makes our bad public image even worse.
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