Motorcycle shop troubles
I just purchased a used bike for my wife. I have not really done all that much work on bikes yet, but I will admit that I have worked a ton on cars. Just the same, I decided that I would bring her bike into the shop and get a baseline tune-up and maintainance. Since I'm green to this bike as well, I figure I'll get them to move it to prime running shape, and then I'll take it from there. In case you hadn't read anywhere earlier from me, my wife's bike is a Honda Shadow Spirit 1100.
So...I decided to call the closest dealer, who happens to be a Honda dealer and spoke to the service guy who I have worked with in the past (we bought our Honda Rebel there as well). He said he could get it in and out in a day or at worst two. I followed my wife out to the dealer around mid-day in the cage.
Upon arrival we passed through the small showroom to get to service. We passed the sales manager who sold me the Honda Rebel I owned previously. He appeared distracted and didn't even say hello. I was not phased by that initially. We went into the service area and it appeared no one was there. My wife asked me to check out what was going on in the showroom to see if we could get some help. At the parts counter someone was being waited on by a different sales guy. I waited behind that customer to request help. After a few minutes I see the manager get up and charge through the showroom towards the service area. I think if I remember he looked aggitated, but he always looks that way.
A minute later my wife comes out of the service area and motions for me to come to the service area, and since the parts guy is still busy, I ablige. Once in the service area my wife is sort of angry. She informs me the manager came in and announced "to the air" that no one is here and they won't be back until 2:00 (it was now around 1:00). There was a long pause and he said " Where is it, I'll write it up" and without waiting for an answer, he went outside to where the bike was. He didn't wait for her, so here we stand in service alone again. We proceed outside and want to know what the problem is and if we should take the bike somewhere else for service - he says " Maybe that is a good idea." and starts walking away. I yell at him " Hey man, this isn't cool. I'm bringing you business and I bought a bike from you and this is the way you treat me?" His response was I was the one who went off on him. I think even if that was true (I don't think anyone went off on him), why woundn't he at least try work this out? Even if my wife had done something insane like start yelling at him for no reason, why wouldn't he explain that to me?
Anyway, we have to wait a few days or up to week to get the bike in anywhere else, so that is a drag, but I can't see bringing it to them after that incident. I hate to lose the service guy we like, but he is the General Manager and I see that he doesn't care. I guess I just wanted to vent to my friends here. We were going to compain to the owner, but the only address we have from him is at the store. I'm sure manager would intercept anything to the store. I have noticed that sometimes motorcycle shops seem to be indifferent to the loss of customers. That reallys seems odd to me.
Edited to remove names - I was a little to angry when I wrote the post.
Last edited by scanevalexec; 04-27-2004 at 03:51 PM.