Mass Apology From Discount Motorcycle Tire and Accessories - Sportbike Forum: Sportbike Motorcycle Forums
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post #1 of 11 (permalink) Old 10-30-2003, 06:44 AM Thread Starter
 
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Mass Apology From Discount Motorcycle Tire and Accessories

I recently had a bad experience with them in ordering my diablos... everything worked out but the transaction was just a little lengthy. I recieved this email this morning (along with thousands of others im sure) and just wanted to pass it on:

Message from the president of Discount Motorcycle Tire & Accessories (DMTA)

This last year at DMTA has been difficult for all of us. We realize
that we had some problems and made some mistakes and I would like to
let everyone know what we've done to correct the situation, and
perhaps get a second chance to earn your business.

In the last year we have:

* Moved to a new 40,000 sq ft facility to improve
warehousing, service, showroom, and shipping and receiving.
* Bought out one of the original business owners
* Installed a new phone system
* Researched, purchased, and developed new software
(more on this later)
* Segregated into different departments
* Designed and installed warehouse racks and areas
* Developed a bin locating system
* Integrated e-commerce, point-of-sale, accounting,
shipping, etc. into one software package
* Moved much of our server web hosting in house
* Changed ISP, and telephone service providers
* Picked up an Arctic Cat ATV and snowmobile franchise
* Upgraded our tire changing service dept into a full
light service facility
* Etc. etc. etc.

Unfortunately, we planned and planned, budgeted, hired staff, tried
to forecast, and still didn't anticipate the level of problems we
would have. Despite what some may think, we really are nice guys
(and ladies) here and we didn't intentionally get up one morning and
say 'let's really mess this person's order up hahaha'! Our managers
have been putting in 80+ hour weeks since January fixing these issues.

There are hundreds of processes and system peculiarities that we've
found, corrected, established and developed over this last year as
we've done everything to get back on track as quickly as possible. I
wouldn't waste anyone's time with this message at this point if I
didn't feel that we now have ALL the problems fixed. Period.

So, as a way of saying both thank you for your business and I'm sorry
if we messed up previously, I'm offering $10 off any new order ($100
or greater) to any customer receiving this email. This is good for
the month of November, 2003. You must call us to order for the $10
off savings.

Thank you again for your patience and understanding as we've
successfully passed these hurdles to providing the best possible
prices and service in the industry.

Discount Motorcycle Tire & Accessories (DMTA)
5405 West 56th Ave
Arvada, CO 80002
800-654-0565
www.DMTAOnline.com <http://www.DMTAOnline.com>

Stuart Dobson
DMTA, President
303-424-4604x107 phone
[email protected] <mailto:[email protected]>
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post #2 of 11 (permalink) Old 10-30-2003, 07:03 AM
 
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Well, I guess only time will tell...
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post #3 of 11 (permalink) Old 10-30-2003, 09:02 AM
 
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How long did it take you to get your tires, from the moment you ordered until it arrived?
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post #4 of 11 (permalink) Old 10-30-2003, 10:38 AM
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In the last year we have:

* Moved to a new 40,000 sq ft facility to improve
warehousing, service, showroom, and shipping and receiving.
* Bought out one of the original business owners
* Installed a new phone system
* Researched, purchased, and developed new software
(more on this later)
* Segregated into different departments
* Designed and installed warehouse racks and areas
* Developed a bin locating system
* Integrated e-commerce, point-of-sale, accounting,
shipping, etc. into one software package
* Moved much of our server web hosting in house
* Changed ISP, and telephone service providers
* Picked up an Arctic Cat ATV and snowmobile franchise
* Upgraded our tire changing service dept into a full
light service facility
* Etc. etc. etc.





By that it makes it sound like before they did all these improvements, they just had a big ass pile of tires layin in the yard.

Quote:
Originally posted by sidewaysducati
SWIPE THE CARD GRANDMA!!!
SWIPE THE GODDAMNED CARD!!!!
WARNING
If you are reading this then this warning is for you. Every word you read of this useless fine print is another second off your life. Don't you have other things to do? Is your life so empty that you honestly can't think of a better way to spend these moments? Or are you so impressed with authority that you give respect and credence to all who claim it? Do you read everything you're supposed to read? Do you think everything you're supposed to think? Buy what you're told you should want? Get out of your apartment. Meet a member of the opposite sex. Stop the excessive shopping and masturbation. Quit your job. Start a fight. Prove you're alive. If you don't claim your humanity you will become a statistic. You have been warned...... Tyler
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post #5 of 11 (permalink) Old 10-30-2003, 11:31 AM
 
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Quote:
Originally posted by Tippmann


By that it makes it sound like before they did all these improvements, they just had a big ass pile of tires layin in the yard.
You just made me spit all over my keyboard, becuase I was trying to hold out on LOL.
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post #6 of 11 (permalink) Old 10-31-2003, 04:56 AM
 
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Quote:
Originally posted by Tippmann

By that it makes it sound like before they did all these improvements, they just had a big ass pile of tires layin in the yard.



I think it is cool that the guy did come forward and tell everyone how they screwed and can admit to fault. That is a lot more than a lot of companies would do. I can not say I have ever had bad dealing with them, so I would order from them in the future.
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post #7 of 11 (permalink) Old 11-01-2003, 07:14 AM Thread Starter
 
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Purchased on the sept. 7th recieved sept 19th. Mounted the 20th. Still deciding if I like them.
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post #8 of 11 (permalink) Old 11-03-2003, 11:00 AM
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Yea just last week before receiving that mass email I had complained about not yet receiving my set of pirelli's. 2 managers called me to apologize so I guess they're trying to turn things around. They have good prices and will be a great place to buy tires if they can start getting tires there when they say they will.
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post #9 of 11 (permalink) Old 11-03-2003, 11:43 AM
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Quote:
Originally posted by UglyAngelX


I think it is cool that the guy did come forward and tell everyone how they screwed and can admit to fault. That is a lot more than a lot of companies would do.
I agree

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SportbikeWorld.com Founder
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post #10 of 11 (permalink) Old 11-06-2003, 07:18 PM
 
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True. How many companies would admit that? Considering the competition and avaiability that one can get online, I have to respect that.
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