Problems with Yamaha - Please Read - Sportbike Forum: Sportbike Motorcycle Forums
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post #1 of 9 (permalink) Old 08-20-2002, 01:40 PM Thread Starter
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Problems with Yamaha - Please Read

i'm not happy with yamaha, and i wanna know what you guys think about this. i've had the "first service" done on my brand new 2002 yzf600r and now i've brought my bike in for the "second service". it seems to me that these things are just bull to make people bring their bikes in and give yamaha money. i change my own oil, and all they do is adjust my clutch cable, and lube my chain, etc, etc. all stuff i can do on my own, at much cheaper than 100 bucks.

now some of you may be like, well then don't pay them for that, wel l i'm having problems with my bike, like when the bike slows from 50 to 40 mph, the steering visibly shakes. so the yam dlr wouldn't touch my bike until i paid them for the "second service" bull. anyways, i got the second service done, and it didn't fix sh__. so now, after they got this "second service" out of me, they tell me, well this problem with the steering shaking may not be under warranty, because it could be normal wear and tear. well buddy, my bike is 2months old, i don't care if it has 5k miles on it. i'm so pissed about this. they say they want to try tightening down my steering head bearings, but they don't know if thats under warranty so they are asking yamaha, but of course this process of asking yamaha for permission takes FOREVER. so i'm waiting. pissed as hell.
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post #2 of 9 (permalink) Old 08-20-2002, 02:04 PM
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It may be that tighting the steering head bearings is all that it would take & if not covered it's something that you can do easily. I had the 1st service done by my dealer & found the same thing as you. I can do this stuff @ a fraction of the cost
I too believe that warranty's, like insurance, look great on paper but are never easy to actually use. They always seem to be focused on how to say no versus trying to satify the customer.
Good luck
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post #3 of 9 (permalink) Old 08-20-2002, 02:04 PM Thread Starter
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well they're saying that adjustment of the steering head bearings is not covered under warranty because it is an adjustment, not a replacement, so its maintenance. well another dealer i called said that he has never seen a bike need steering head bearing adjustment after 5kmiles. so if this is not common, and it just happened to my bike, how is that not covered under warranty. how is that routine maintenance????
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post #4 of 9 (permalink) Old 08-20-2002, 02:23 PM
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I've 14,000 miles & haven't needed the "adjustment" either. Pretty weird. Perhaps it's time to get a second opinion.
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post #5 of 9 (permalink) Old 08-20-2002, 02:56 PM
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You have a DEALER problem, not a YAMAHA problem. Shop elsewhere.
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post #6 of 9 (permalink) Old 08-20-2002, 04:08 PM
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Also, after 5000 miles your front tire could be worn enough to wobble a bit. Check to see if you have the off-center worn strip from road curvature.
Just a thought.
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post #7 of 9 (permalink) Old 08-20-2002, 05:00 PM
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Tristan is correct --- it is a dealer problem. So aim for another Yamaha dealer even if a bit away. Might cost a bit, but better done correctly.
On the British irons we had to often snug op the steering head, with loose fittings, yet some did it themself & ended up with the bike crashing. A hair to much & you will be riding like a drunk.
Lastly if you are doing wheelies & stoppies THEN I can see the steering head brgs going out of whack to where we often callled them "hex brgs" on MX irons or other forms of dirt comp bikes with a lot of abuse.
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post #8 of 9 (permalink) Old 08-20-2002, 05:04 PM
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I agree w/ Tristan as well. The only time my bike has ever seen the dealer is when I bought it. I'd like to think that I take better care of my bike than any mechanic who doesn't own it.

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post #9 of 9 (permalink) Old 08-20-2002, 05:21 PM
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All have great points................Our teams are dealer supported. I have been told...............

THE ITEM IN QUESTION SHOULD HAVE BEEN CHECKED, CORRECTED AND INCLUDED WITHIN THE SERVICE! If the problem was discussed with the Service Writer / Manager. The problem should have been written on the Work Order and therefore CORRECTED!

If they will not honor what is right then FIND A DEALERSHIP THAT CARES!

Team No Limit Racing &#169 1996-2002
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